This Privacy Policy explains how Kokobet ("we", "us", "our"), operated by 3-102-897762 LTDA / Luckywayz Limited B.V. and accessible at koko-bet.co, collects, uses, stores, discloses, and protects your personal data when you visit our website, register an account, place wagers, or otherwise interact with our services. Please read this document carefully. By using koko-bet.co, you confirm that you have read and understood this Privacy Policy.

1. Who We Are

Kokobet is operated by 3-102-897762 LTDA / Luckywayz Limited B.V. and holds a Curaçao Gaming Control Board licence (OGL/2024/1497/0884) as well as a Costa Rica registration (3-102-897762 LTDA). We launched in 2024 and provide online casino, live casino, sports betting, and related gaming services. For all privacy-related enquiries, you may contact us at [email protected] or via the 24/7 live chat facility on koko-bet.co.

2. Scope of This Policy

This Privacy Policy applies to all personal data we process in connection with:

• Your use of koko-bet.co, including the browser-based site, our Progressive Web App (PWA) for iOS and Android, and our Android APK;
• Account registration, verification, and management;
• Deposits, withdrawals, and all payment transactions;
• Participation in casino games, live casino, sports betting, tournaments, and promotional activities;
• Loyalty programme membership and VIP benefits;
• Customer support interactions; and
• Marketing communications, where you have given your consent or where we have a legitimate interest to do so.

This Policy does not apply to third-party websites linked from our platform. We encourage you to review the privacy policies of any external sites you visit.

3. Data We Collect

3.1 Information You Provide Directly

• Registration data: full name, date of birth, email address, username, password, country of residence, and preferred currency (EUR, SEK, NOK, USD, or any of the 24 supported cryptocurrencies).
• Identity verification (KYC) documents: government-issued photo ID (passport, national identity card, or driving licence), proof of address (utility bill, bank statement), and, where required, source-of-funds or source-of-wealth documentation.
• Payment information: card details (Visa, Mastercard), e-wallet account identifiers (Skrill, Neteller), bank account details (for SEPA transfers or Noda Pay / iDEAL connections), and cryptocurrency wallet addresses (Bitcoin, Ethereum, USDT, Solana, Dogecoin, XRP, and others).
• Communications: the content of messages you send us via live chat or email, including any attachments.
• Responsible gaming self-declarations: any limits, self-exclusion requests, or cooling-off periods you set on your account.

3.2 Information We Collect Automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage data: pages visited, games played (including game provider, stake, win/loss outcomes), session duration, clickstream data, and feature interactions (e.g., Wheel of Fortune spins, Gift Box openings, VIP level activity).
• Transaction data: deposit amounts and methods, withdrawal requests and processing times, bonus activations, wagering progress, and any fees applied.
• Cookies and similar technologies: session cookies, persistent cookies, and analytics tags. See Section 10 for full details.
• Mobile application data: if you use our PWA or Android APK, we may collect device identifiers and push-notification tokens to deliver the App Bonus and other mobile-specific offers.

3.3 Information from Third Parties

• Identity verification providers: data returned by KYC/AML screening services to confirm your identity and address, and to screen against sanctions lists and PEP (Politically Exposed Person) databases.
• Payment processors: transaction confirmation data, chargeback notifications, and fraud-scoring signals from Visa, Mastercard, Skrill, Neteller, and cryptocurrency network validators.
• Affiliate and marketing partners: the referring affiliate or campaign tag associated with your registration, used to attribute traffic and manage partner commissions.
• Game providers: aggregated and individual gaming activity logs returned by providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and the 70+ studios whose content appears in our lobby.

4. How and Why We Use Your Data

5. Know Your Customer (KYC) and Verification

As a licensed operator under Curaçao GCB licence OGL/2024/1497/0884, we are required to verify the identity of all players before processing withdrawals, and may request documentation at any point during your account lifetime. The KYC process may require you to submit:

• A valid government-issued photo ID;
• A recent proof of address document (issued within the past three months);
• Proof of payment method ownership (e.g., a photograph of your card, a screenshot of your cryptocurrency wallet address);
• Source-of-funds or source-of-wealth documentation where deposits or cumulative play reach relevant thresholds.

We will not process withdrawal requests until satisfactory KYC documentation has been received and approved. Submitting false, forged, or misleading documents constitutes a material breach of our Terms and Conditions and may result in account closure, forfeiture of funds, and referral to relevant authorities.

Your KYC documents are processed securely, shared only with our third-party verification partners under strict data-processing agreements, and retained for the period required by applicable law and our licence conditions.

6. Payment Data and Financial Information

Kokobet supports a broad range of payment methods, and the way we handle financial data depends on the method you use:

• Cards (Visa, Mastercard): Card numbers are transmitted directly to our PCI-DSS-compliant payment processor. We do not store full card numbers on our servers. We retain only the data necessary to process refunds, handle disputes, and comply with our regulatory obligations (e.g., the last four digits, card type, and expiry month/year).
• E-wallets (Skrill, Neteller): We store your account email or identifier to facilitate repeat transactions and to confirm ownership during KYC.
• Bank transfers (SEPA, iDEAL, Noda Pay): We retain IBAN or sort code/account number data as necessary to process payments and comply with AML obligations. Noda Pay connections (ABN AMRO, ING, Rabobank) are processed under Noda Pay's own data terms; we receive only the confirmation and relevant transaction identifiers.
• Cryptocurrency: We record your wallet addresses and on-chain transaction hashes to confirm receipt of funds, process withdrawals to your nominated wallet, and conduct required AML screening of blockchain transactions. Cryptocurrency transactions are inherently public on the relevant blockchain; your wallet address may be visible to third parties on-chain.
• Paysafecard: We retain only the transaction reference needed to confirm successful deposit; we do not store the voucher PIN.

A mandatory 1× deposit turnover applies before your first withdrawal, even where no bonus has been claimed. Our system processes and logs this requirement automatically using your transaction and wagering data.

7. Responsible Gaming and Sensitive Data

Kokobet is committed to safer gambling. We may collect and process data relating to your gambling behaviour — including session length, frequency of play, deposit and withdrawal patterns, and self-imposed limits — for the following purposes:

• Monitoring for signs of problem gambling and triggering responsible gaming prompts;
• Enforcing deposit limits, loss limits, session limits, and cool-off periods you have set;
• Administering self-exclusion requests, including the duration and reinstatement conditions;
• Complying with our obligations under our Curaçao GCB licence with respect to player protection.

Where responsible gaming data reveals or implies health-related information (such as gambling disorder), we treat it as sensitive data and apply additional safeguards. We will not use such data for marketing purposes and will not share it with third parties except where required by law or to facilitate a referral to a recognised responsible gambling organisation at your request.

If you wish to set limits or self-exclude, please contact our 24/7 live chat or email [email protected].

8. Sharing Your Personal Data

We do not sell your personal data. We share it only in the following circumstances:

8.1 Service Providers and Processors

We engage trusted third parties to help us operate koko-bet.co. These include payment processors and banking partners, KYC and AML identity-verification providers, fraud-detection and risk-management platforms, game software studios (who receive only the session and wagering data needed to deliver their games), cloud hosting and infrastructure providers, customer support platform operators, and analytics and marketing technology vendors. All processors are bound by written data-processing agreements and are permitted to use your data only for the specific purposes we instruct.

8.2 Regulatory and Law Enforcement Authorities

We may disclose personal data to our licensing authority (Curaçao GCB), financial intelligence units, or law enforcement agencies where we are legally required to do so, or where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

8.3 Affiliate Partners

We may share non-sensitive, aggregated or pseudonymised data with the affiliate or marketing partner that referred you to koko-bet.co for commission-reporting purposes. We do not share your full name, payment details, or KYC documents with affiliates.

8.4 Corporate Transactions

If Kokobet undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on koko-bet.co before your data is transferred and becomes subject to a different privacy policy.

8.5 With Your Consent

We will share your data with any other third party where you have given your explicit consent to that specific sharing.

9. International Data Transfers

Kokobet operates from Curaçao and Costa Rica, and some of our service providers are located outside the European Economic Area (EEA). Where personal data is transferred to countries that do not offer an equivalent level of data protection, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant supervisory authority, or binding corporate rules. If you would like details of the specific safeguards applied to any particular transfer, please contact us at [email protected].

10. Cookies and Tracking Technologies

koko-bet.co uses cookies and similar tracking technologies to operate the site, remember your preferences, and understand how players use our services. The main categories of cookies we use are:

Strictly necessary cookies are placed without your consent as they are essential to deliver the service. For all other categories, we will seek your consent via our cookie preference centre when you first visit koko-bet.co. You may update your cookie preferences at any time through the cookie settings link in the site footer. Note that disabling certain cookies may affect site functionality, including the ability to claim bonuses or access your VIP dashboard.

11. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our regulatory obligations. Specifically:

• Account and transactional data: retained for a minimum of five years from the date of the last transaction or account closure, in line with standard AML and gaming licence requirements.
• KYC documents: retained for a minimum of five years from account closure, or longer where required by applicable law.
• Responsible gaming records: retained for the duration of any self-exclusion period and for at least five years thereafter.
• Communications and support records: retained for up to three years from the date of the interaction, unless longer retention is required for dispute resolution or legal proceedings.
• Marketing consent records: retained until you withdraw consent, plus a further period to evidence compliance.
• Cookie data: as set out in Section 10 above.

When data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you.

12. Your Rights

Depending on the data protection law applicable to your situation, you may have some or all of the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): to request deletion of your data, subject to our legal and regulatory retention obligations.
• Right to restriction of processing: to ask us to limit how we use your data while a dispute is being resolved.
• Right to data portability: to receive your data in a structured, commonly used, machine-readable format.
• Right to object: to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right not to be subject to solely automated decision-making: we may use automated tools to assess fraud risk or verify age; you have the right to request human review of such decisions where they significantly affect you.

To exercise any of these rights, please contact us at [email protected] or via 24/7 live chat. We will respond within one calendar month of receiving your request. We may ask you to verify your identity before processing the request. Please note that certain rights are subject to exceptions — for example, we cannot erase data we are legally required to retain under our gaming licence or AML obligations.

13. Security

We take the security of your personal data seriously. Kokobet implements a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration, including:

• SSL/TLS encryption for all data transmitted between your device and koko-bet.co;
• Encryption of sensitive data at rest, including KYC documents and payment identifiers;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Routine security assessments and penetration testing;
• Secure, access-controlled data centres for cloud infrastructure;
• Two-factor authentication options for player accounts;
• Ongoing staff training on data protection and information security.

Despite these measures, no online system is entirely immune from risk. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with our regulatory obligations.

14. Children

Kokobet's services are strictly for individuals aged 18 years or over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our KYC process, and we reserve the right to request proof of age at any time. If you believe that a minor has registered an account or provided us with personal data, please contact us immediately at [email protected] and we will take prompt action to investigate and, where confirmed, delete the data and close the account.

15. Marketing Communications

Where you have given your consent, we may send you promotional communications about our offers, including the welcome package (up to €1,500 + 150 Free Spins across three deposits), ongoing promotions such as the Friday Reload, Daily Gift Box, Wheel of Fortune, and Monthly Tournaments, as well as VIP programme updates and personalised bonus offers. We may contact you by email, SMS, push notification (via our PWA or Android APK), or on-site messaging.

You may withdraw your marketing consent at any time by:

• Clicking the "unsubscribe" link in any marketing email;
• Adjusting your notification preferences in your account settings; or
• Contacting us at [email protected].

Withdrawing marketing consent does not affect your ability to receive transactional and service-related communications (e.g., withdrawal confirmations, KYC requests, security alerts), which we send on the basis of our contractual and regulatory obligations.

16. Third-Party Links and Game Providers

The Kokobet lobby features content from over 70 software studios, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others. When you play games delivered by these providers, data relating to your session (stake, win/loss, game round ID, timestamp) is processed by those providers in accordance with their own terms. We share only the data necessary for game delivery and outcome verification. Providers are bound by contractual obligations consistent with applicable data protection standards. We are not responsible for the privacy practices of third-party studios beyond these contractual commitments.

Similarly, if you click a link to an external site (for example, a responsible gambling resource), that site's own privacy policy will apply.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable law. When we make material changes, we will notify you by posting a prominent notice on koko-bet.co and, where appropriate, by sending you an email to the address registered to your account. The "Last Updated" date at the foot of this page will always reflect the most recent revision. Your continued use of koko-bet.co after the effective date of any update constitutes your acknowledgement of the revised Policy.

18. Contact Us and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us through any of the following channels:

• Email: [email protected]
• Live chat: available 24/7 on koko-bet.co
• Operator: 3-102-897762 LTDA / Luckywayz Limited B.V.
• Website: koko-bet.co

We aim to resolve all privacy-related concerns promptly and fairly. If you are not satisfied with our response, and depending on the jurisdiction in which you reside, you may have the right to lodge a complaint with a competent data protection supervisory authority.

Last Updated: 2025